By Rob Swan, Swan Realty | April 14, 2025
While Red River and Angel Fire boast some exceptional craftsmen and builders who deliver outstanding results, local Facebook groups frequently highlight concerning experiences with less 
reputable service providers. Homeowners regularly report issues ranging from unresponsive contractors who never return calls, appointments that end in no-shows, projects abandoned midway, substandard workmanship, and in extreme cases, theft of property or payments.
Our building season here in Red River and Angel Fire is short, so we have to get a lot done in a short period of time so I'd like to share some advice for finding a trustworthy provider and protecting yourself from potential frustrations and financial pitfalls.
Contracts Are Everything
I've encountered countless local individuals who've had negative experiences with service providers. When I ask about their agreement terms, they either have nothing in writing or possess something so vague it would be practically unenforceable.
To be clear: while verbal agreements can be legally binding, a comprehensive written contract serves two purposes. First, it ensures all parties share the same understanding of expectations. Second, it provides a solid foundation for enforcement or compensation should disagreements arise.
So what should be in the contract? In a perfect world all the following elements should be included in the contract, however nothing is perfect so the more of these items you can get in the contract, the better. I have made a list in order of importance.
Complete contact information for all parties
- Detailed scope of work
- Clear timeline allowing for weather delays
- Structured payment schedule
- Specific materials specifications (For example: did you know there is a difference between high and low altitude windows? )
- Formal change order process (this one gets people in trouble all the time, document all changes to the original plan and have both parties sign)
- Clear permit and inspection requirements if needed.
- Proof of proper insurance coverage
- Warranty description
- Termination conditions
- Dispute resolution procedures
- Cleanup responsibilities
Link - Sample Contract You Can Use
Referrals
A well-drafted contract is essential, but equally important is who you're contracting with. Focus on selecting a trustworthy provider by collecting meaningful referrals from neighbors, friends or other trusted sources who have direct experience with the provider. Verify all references thoroughly by speaking directly with past clients about their experiences. You can also cross-reference your findings with Google reviews, social media presence and customer interactions, professional website quality and testimonials, and industry forums or professional association memberships. Look for consistency across these different information sources—discrepancies may be red flags.
Remember: Even the most airtight contract offers limited protection against an unreliable provider. The time invested in proper vetting will save you significant stress, money, and time in the long run.
Contact: Rob Swan, Swan Realty at rob@swanrealtyinc.com, 575-613-4243